Hydraulic Cylinder Warranty: What Is Covered and How to Inspect on Receipt

What the warranty covers

The warranty covers manufacturing defects in the cylinder body, end caps, rod, welds and seals for the stated period from the date of shipment. It applies to the unit as supplied against the approved drawing and the agreed working conditions.

What it excludes

Wear parts such as seals, wipers and bushings are consumable items and are not covered. Damage caused by exceeding the rated working pressure, side loading, incorrect mounting, contaminated fluid beyond the specified cleanliness, or the use of fluids other than those declared is also excluded.

Inspection on receipt

Check the model and the drawing number against the packing list, inspect the rod for scoring, check the bore and the mounting dimensions, and confirm the port connections and the stroke. Record any transport damage before unpacking further.

Test records with the delivery

Each batch is delivered with the hydrostatic test record and the dimensional inspection report. Keep them with the order file, because they are the reference for any warranty claim.

Reporting a claim

Send the order number, the photos of the failed part and the operating conditions, including the fluid, the pressure and the cycle rate. The technical team responds with the analysis and, where a defect is confirmed, a replacement or repair instruction.