FAQ
Common questions
HCIC hydraulic cylinder FAQ — customisation, minimum order quantity, reference pricing, quality documents, lead time, payment terms and export packaging.
Can HCIC build a cylinder to our own drawing?
Yes. Send a dimensioned drawing or the application with bore, stroke, rod diameter, mounting style and working pressure. We return a dimensioned drawing for approval before production starts.
What is the minimum order quantity?
MOQ is listed on every product page and depends on the size and the finish. One-piece prototype quantities are normally possible for catalogue sizes; custom builds carry a small-batch MOQ agreed with the quotation.
How is the reference price calculated?
The published reference price is derived from unit weight and is indicative only. It is not a firm quotation: the final price follows the approved drawing, quantity, surface treatment and delivery terms.
What quality documents are supplied?
Hydrostatic pressure test records, a dimensional inspection report and, on request, video inspection of the finished cylinder are available for each production batch.
Which markets do you export to?
Approximately 95% of output is exported to construction, sanitation, offshore, agricultural, mining and industrial equipment builders in Europe, North America, South America, the Middle East and Southeast Asia.
What are the payment and delivery terms?
T/T with 30% deposit and the balance against a copy of the bill of lading is standard; L/C at sight is accepted for project orders. Incoterms EXW, FOB, CIF and DAP are all quoted.
What is the typical lead time?
Lead time is confirmed against the approved drawing and quantity. Catalogue sizes ship faster than one-off builds; the estimated lead time is stated on each product page.
Do you supply hydraulic power units as well as cylinders?
Yes. Standard and buffer power units are assembled, plumbed, pressure tested and shipped as one unit, with tank, pump, motor and manifold options specified by the customer.
Library and delivery
How do I find the right model in the library?
Open the category that matches your machine — Garbage Truck Cylinders, Port Machinery Cylinders, Excavator Cylinders, Standard Power Unit — then filter by bore or stroke inside the category page. If nothing matches, send the application and we will build it to drawing.
Can I see the dimensional drawing before ordering?
Yes. Every quotation is issued against a dimensioned drawing showing bore, stroke, rod diameter, mounting style, port position and overall length for your sign-off before production.
Do you ship to Europe and North America?
Yes. Roughly 95% of output is exported, with EXW, FOB, CIF and DAP terms available and documentation prepared for the destination market.
Can power units be supplied with a specific reservoir and pump?
Yes. Standard and buffer power units are assembled with the reservoir capacity, pump, motor and manifold configuration you specify, plumbed and pressure tested as one unit.